At CALDRIS, we want you to feel confident when shopping with us.
If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Include original tags and packaging
- Not show signs of damage caused by use, washing, or mishandling
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items damaged through normal wear, misuse, or improper care
- Any item returned without prior contact with our support team
How to Request a Return
To request a return, please contact us first at:
Email: support@caldris.shop
Please include:
- Your full name
- Your order number
- The email address used for purchase
- The item(s) you want to return
- The reason for the return
Once your request is reviewed, we will provide return instructions if your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at support@caldris.shop.
Please include your order number and clear photos of the issue so we can review it as quickly as possible.
If the issue is confirmed, we will offer an appropriate solution, which may include a replacement, refund, or other resolution.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Original Shipping Fees
Original shipping charges are non-refundable unless the return is due to our error, including incorrect or defective items.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
- Check your bank account again
- Contact your credit card provider or payment provider
- Contact your bank, as processing times may vary
If you still need help, please contact us at support@caldris.shop.
Exchanges
We do not guarantee direct exchanges.
If you would like a different size or style, please contact our support team first.
Where applicable, we will advise you on the best available solution.
Important Notice
Please do not send returns to our registered office address unless instructed by our support team.
Returns sent without prior approval may not be accepted or processed.
Contact Us
For any return or refund questions, please contact:
Email: support@caldris.shop
Thank you for shopping with CALDRIS.
