At CALDRIS, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how CALDRIS LTD collects, uses, stores, and protects your personal data when you visit https://caldris.shop, place an order, contact us, or otherwise interact with our website.

1. Company Information

Company Name: CALDRIS LTD
Company Number: 17111120
Registered Office: Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, England IP28 7DE, United Kingdom
Website: https://caldris.shop
Email: support@caldris.shop

2. Information We Collect

We may collect the following types of personal information:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment-related information
• IP address
• Browser type and device information
• Website usage data
• Any information you provide when contacting us

We do not intentionally collect sensitive personal data unless it is necessary for customer service or required by law.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Provide shipping, tracking, and delivery updates
• Communicate with you about your purchase
• Respond to your inquiries and customer service requests
• Process returns, refunds, and exchanges
• Improve our website, products, and customer experience
• Prevent fraud, misuse, and unauthorised transactions
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law or where you have consented

4. Legal Basis for Processing

Where applicable under data protection law, we rely on one or more of the following legal bases:

• Contract – where processing is necessary to fulfil your order or provide requested services
• Legal obligation – where processing is necessary to comply with applicable laws and regulations
• Legitimate interests – where processing is necessary for fraud prevention, website security, business operations, and service improvement
• Consent – where you have agreed to receive marketing emails or accept non-essential cookies

Under UK GDPR transparency rules, privacy notices should explain the lawful basis used and the rights available to individuals.

5. Payment Information

Payments made on our website may be processed by third-party payment service providers, such as card processors, digital wallet providers, or other payment partners.

We do not store your full payment card details on our own servers unless explicitly stated.

Payment providers may collect and process your information in accordance with their own privacy policies and compliance requirements.

6. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers
• Shipping and logistics partners
• Website hosting and ecommerce platform providers
• IT, analytics, and security service providers
• Professional advisers, where necessary
• Regulatory or law enforcement authorities, where required by law

We do not sell your personal information to third parties.

ICO guidance says a privacy notice should tell people who you share their data with and how long you keep it.

7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection law.

8. Data Retention

We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy, including:

• To fulfil orders and provide customer support
• To meet legal, tax, accounting, and regulatory obligations
• To resolve disputes and enforce our agreements
• To maintain business and security records where reasonably necessary

When your personal information is no longer required, we will delete or securely store it in accordance with applicable laws and business requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Remember your preferences
• Improve website performance
• Analyse website traffic and usage
• Support marketing and advertising activities, where applicable

Some cookies are necessary for the operation of the website, while others are optional.

Where required by law, we will request your consent before placing non-essential cookies on your device.

The ICO states that cookie rules are covered by PECR, and if cookie data is not anonymous, UK GDPR also applies; PECR uses the UK GDPR standard of consent for cookies and electronic marketing.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you marketing emails about our products, offers, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@caldris.shop.

ICO guidance says individuals should be told about their right to withdraw consent where consent is the lawful basis.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your data, where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant supervisory authority

ICO guidance says privacy information should clearly tell people which rights apply, and the right to object should be brought to attention clearly and separately.

To exercise any of your rights, please contact us at:

Email: support@caldris.shop

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate authorisation, we will take steps to delete it.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting any personal information.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first at support@caldris.shop.

You may also have the right to complain to the Information Commissioner’s Office (ICO) in the United Kingdom. ICO guidance says privacy notices should tell people how they can complain if they have concerns about how their data is used.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or regulatory guidance.

Any updates will be posted on this page with the revised “Last updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Email: support@caldris.shop
Website: https://caldris.shop